Shipping
At Seasonal Sparks Online Store, we strive to provide our customers with the best shopping experience possible. Our shipping policy outlines the details of our shipping process, including our delivery time frame, shipping methods, and shipping partners.
Delivery Time Frame: Our standard delivery time is 2 business days from the date of purchase. This applies to all orders within Australia.
Shipping Methods: We offer several shipping options to ensure that your order reaches you as quickly and securely as possible. Our shipping partners include Australia Post, Fastway, Couriers Please, and Sendle. You will be able to choose your preferred shipping method during checkout.
Tracking Your Order: Once your order has been dispatched, you will receive a tracking number by email. You can track your order on the website of your chosen shipping partner.
We take great care to ensure that your order arrives at your doorstep in perfect condition. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.
Thank you for choosing Seasonal Sparks Online Store. We look forward to fulfilling your order soon!
Returns
At Seasonal Sparks, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it for a full refund or exchange within 30 days of purchase.
To be eligible for a return, items must be in their original condition, unused and with all original packaging and tags attached. Please note that items that have been damaged, altered or used will not be accepted for return.
To initiate a return, please email us at [insert email address here] with your order number and the reason for the return. We will then provide you with further instructions on how to proceed with the return.
Please note that return shipping costs are the responsibility of the customer, unless the item received is damaged, defective or incorrect. In this case, Seasonal Sparks will cover the return shipping costs.
Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method.
If you have any questions about our return policy, please do not hesitate to contact us.
Thank you for shopping with Seasonal Sparks Online Store.
